Privacy & Terms

WHOLESALE TERMS & CONDITIONS (orders over 12 units of product)

Custom Health Labs, LLC (“CHL”) has established these terms and conditions so you will know what you can expect from us to ensure you have an enjoyable purchasing experience. 

The use of CHL as a wholesaler is governed by the policies, terms, and conditions set forth below. Please read them carefully. You are responsible for reviewing and becoming familiar with these terms of use and conditions. You acknowledge that you have read and understand these terms of use and conditions and you agree to be bound by the terms, conditions and provisions set forth herein. These terms and conditions may be amended from time to time. 

By placing an order with us, you agree to be bound by and accept the terms and conditions listed below. The company reserves the right to change these terms and conditions from time to time as it sees fit. In the event that CHL changes their terms and conditions, they will be posted to our website at www.customhealthlabs.com within seven business days. 

 

Privacy and Confidentiality Statement 

We are committed to protecting your privacy. Only authorized employees within the company on a need to know basis are granted access to certain information collected from customers. We constantly review our systems and data to ensure the best possible service to our customers. The U.S. Government has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. 

Client records and formulas and are regarded as confidential and therefore will not be advertised or divulged to any third party, other than our manufacturers/suppliers if necessary. Clients have the right to request sight of, and copies of any and all Client Records kept on their behalf, on the provision that we are given reasonable notice of such a request. We will not sell, share, or rent your personal or product information to any third party or use your information for unsolicited mail. 

 

Minimum Order 

For Standard, Private-Label orders, the minimum quantity is 48 bottles. For Custom orders, the minimum quantity is 1,000 bottles. The only exception is for sample purchases. 

 

Product Samples 

We do not offer free samples. Pricing for samples can be negotiated between you and the account manager handling your wholesale inquiry. 

 

Placing Orders and Payment 

Contact a Sales Representative to place an order either via email (sales@customhealthlabs.com) or via phone 1-888-477-3531. Because processing begins immediately after payment, all orders are final and cannot be canceled. 

All major credit cards are accepted for payment, as well as debit cards, checks, wire transfers, PayPal, or other prearranged payment methods acceptable to CHLAll orders must be paid in full before the order can be processed and/or shipped. All customers are entitled to a receipt as proof of purchase. 

 

Customer Service 

We have reliable service representatives who can provide assistance when needed. Please call 1-888-477-3531 or email our Sales Representative at sales@customhealthlabs.com if you have any questions. We will do our best to provide you with the necessary information you may need. 

 

Lead Time 

Typically, Standard orders that are in-stock are shipped within two to five business days after design is completed and approved. During busy seasons, it may take up to eight business days for orders to be shipped. Custom orders, as well as any orders that are out of stock vary upon product, but are typically shipped within eight to ten weeks after payment is received, and design is completed and approved. Keep these lead times in mind when ordering products so you can receive your orders within the time frame needed. 

 

Shipping 

All orders are shipped via UPS or DHL, unless otherwise specified. Please provide a physical ship-to address. 

INTERNATIONAL SHIPPING DISCLAIMER:

At CHL, we are proud to provide services and products to all of our customers across the world. CHL, is not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the United States of America. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us. 

As we ship to several countries all with differing customs laws and government regulations that frequently change, we cannot stay informed of all the requirements for every international shipment. We do everything that we can to assist our customers in this process, but it is ultimately up to the customer to make sure that the product(s) they purchase can be imported and that they request any necessary documents if the product(s) needs to be registered. We do not typically experience customs issues, but we like to let our customers know this in case further arrangements need to be made. 

The international shipping company we use, DHL, can also help to alleviate problems at customs by working through their broker as the liaison if and when issues arise. But, again, it is ultimately the responsibility of the customer to make sure their shipment clears. 

We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If, for whatever reason, the order/package is seized by Customs Officials, we will not issue a refund as we followed your instructions for the shipment. However, if you would like to pay to return the order to our facilities, we can reship the order to a new location at your expense. 

 

Shipping Policy 

CHL will not be held liable for any packages once they leave our warehouse facility. Because we have no control over the shipping companies, we will not be held responsible for lost, stolen, damaged, or misplaced packages. We do not provide insurance for our shipments. Insurance can be added to a shipment upon request, for an additional fee. 

 

Return Policy 

All sales are final. Unfortunately we are unable to accept returns due to the nature of our products. 

 

Certification 

CHL will provide you with information about our products and their ingredients, if possible, upon request. CHL only uses labs that are FDA and GMP certified. Documentation will be provided upon request. While the information in these documents is believed to be reliable, it is for informational purposes only and has not been edited for FDA claims restrictions. This should be considered when using this information to develop marketing material. The recipient of these documents agrees to indemnify and hold harmless CHL and its agents, for any and all regulatory action arising from recipient’s use of any claims or information in any advertising, finished product label, or as evidence of product claim substantiation to any regulatory authority. 

None of our products are intended to diagnose, treat, cure, or prevent any disease, and are not meant to replace the services or recommendations of a physician or qualified healthcare practitioner. Those with health issues are specifically advised that they should consult their physician before using these products. 

 

RETAIL TERMS & CONDITIONS (orders under 12 units of product)

 This document outlines the terms and conditions establishing the use, disclaimers, and limitations of liability governing the use of this website (http://customhealthlabs.com). 

CHL, including its subsidiaries and affiliates (hereafter, “Website” or “Website Owner” or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section of this website. 

 

Acceptance of Our Terms and Conditions 

By visiting, viewing, accessing, or otherwise using any of the services or information created, collected, compiled, or submitted to our website, you agree to be bound by the following terms and conditions of service. If you do not want to be bound by our terms, your only option is to not visit, view, or otherwise use the services of or rely upon the information provided by our website. You understand, agree, and acknowledge that these terms constitute a legally binding agreement between you and us and that your use of our website shall indicate your conclusive acceptance of this agreement. 

 

Medical Disclaimer 

The products and/or claims made about specific products found on this website have not been evaluated by the United States Food and Drug Administration. They are only recommendations and are not intended to diagnose, cure or prevent disease. The information presented on this site is not intended to replace advice from your physician or other health care professional or any information found on any product label or packaging. You should always consult with a qualified health care professional before starting any diet or supplementation program, especially if you are pregnant, nursing or taking prescription medications. Potential results from the products listed are based on standard reasons for use, and are sometimes based on studies and trials, but are not a guarantee.* 

 

Site Information 

We do our best to ensure that all information published on this website is accurate and current. We reserve the right to update and make corrections to information on the website at any time and without warning. We will not be held liable for any inaccurate information or for any information that has been omitted from the website. 

 

Provision of Services 

You agree and acknowledge that our website is entitled to modify, improve, or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that we're entitled to provide services to you through subsidiaries or affiliated entities. 

 

Proprietary Rights 

You acknowledge and agree that our website may contain proprietary and confidential information including trademarks, service marks, and patents protected by intellectual property laws and international intellectual property treaties. We authorize you to view and make a single copy of portions of this website's content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks, and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved. 

 

Termination of Agreement 

The terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement. 

 

Disclaimers of Warranties 

You understand and agree that your use of our website is entirely at your own risk and that our services are provided "as is" and "as available". We do not make any express or implied warranties, endorsements, or representations whatsoever as to the operation of our website, 

information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected. 

 

Limitation of Liability 

You understand and agree that neither we nor any of our subsidiaries or affiliates shall in any event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to, damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or correction of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not we have been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed our liability is limited to the greatest extent permitted by law. 

 

External Content 

Our website may include hyperlinks to third-party content, advertising, or websites. You acknowledge and agree that we're not responsible for and do not endorse any advertising, products, or resources available from such resources or websites. 

 

Jurisdiction 

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province, or territory determined solely by us to resolve any legal matter arising from this agreement or related to your use of our website. If the court of law having jurisdiction rules that any provision of the agreement is invalid, then that provision will be removed and the remaining provisions will continue to be valid. 

 

Purchase of Products and/or Services 

You understand that all sales of goods and services listed on this site, or agreed upon with written (electronic documentation will be considered within this category) or verbal consent with us or our affiliates are final. You may be subject to additional terms and conditions when you use, purchase, or access other services, the services of affiliates, third-party content or material. 

 

Entire Agreement 

You understand and agree that the above terms constitute the entire general agreement between you and us. You may be subject to additional terms and conditions when you use, purchase, or access other services, the services of affiliates, third-party content or material. 

 

Returns 

In the event that a product needs to be returned, the customer must notify our office within fifteen days of receiving goods, and goods must be shipped and returned within thirty days of receiving goods. Customers will be responsible for paying all shipping costs, a restocking fee, as well as an unlabeling fee (for private label orders). 

 

Shipping Errors and Damaged Goods 

You must notify our office of any shipping errors or damaged products within seven days of receiving goods. We will then either issue you a credit or a replacement product. Notifications received outside of the seven day period will not be replaced or refunded. CHL accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us due to miscommunication on the customer’s part, then the customer will be liable for shipping charges. 

 

International Shipping Disclaimer 

At CHL, we are proud to provide services and products to all of our customers over the world. CHL is not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the United States. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us. As the laws are different in every country and they change often, CHL cannot keep up with all of them. It is your responsibility to check with your country’s Customs Office to see if your country allows the importation of the diet supplements you are ordering. We will follow the exact directions you provide us in your order. We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If for whatever reason the order/package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, if the order is returned to us by Customs Officials, you are still responsible for any shipping charges. There may also be a return shipping and handling fee that you will be responsible for as well. Once the package is returned to us, we will contact you and refund you for the products minus any shipping and handling fees. Any duties or taxes that may apply are also your responsibility. If the package is not sent back to us, the products are seized, or it is destroyed due to the directions you have provided, we will not issue a refund. We apologize for any inconvenience this may have caused. By placing an order with us you are agreeing to the terms above. These statements are not made to cause alarm; we seldom have problems with international orders, however, we do want to make sure the terms of the order are clear. 

 

Privacy Policy 

What information do we collect? 

We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. 

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

California Online Privacy Protection Act Compliance 

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. 

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. 

Your Consent 

By using our site, you consent to our privacy policy. 

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 03/08/2011 

 

Changes to Our Disclaimer 

We reserve the right to modify these terms from time to time at our sole discretion and without any notice. If we decide to change our disclaimer, we will post those changes on this page and update the date below. This disclaimer was last modified: 06/10/2011 

 

Contacting Us 

Please contact us with any concerns or questions using the information below:
http://www.customhealthlabs.com/contacts